AskIT Help Desk

The Help Desk is your first point of contact for support on any technology available on campus. Please contact us via email at AskIT@Merrimack.edu, phone at x3500 (978 837-3500) or in person on the 2nd floor of the McQuade Library. For more tips and announcements visit us on AskIT Facebook and our Google+ page at Merrimack ITS.

Eligible: Faculty, Staff, Students and Administrators
Availability: During Support Hours
Support: Monday - Thursday, 8 a.m. - 10 p.m.
                Friday, 8 a.m. - 5 p.m.
                Saturday,  Closed
                Sunday, 4 p.m. - 10 p.m.

The AskIT Help Desk provides support on the use of technology available across campus. Faculty, staff and students can bring their Merrimack College supported laptop computers to the Help Desk for assistance with virus removal, wireless connectivity, and other issues. A limited number of loaner laptops are available on a first come, first served basis.

Non-college supported computers will be given “best effort”. ITS also offers a Fee-Based Computer Repair Program. LINK  The Help Desk will answer your questions or assign a work order to the appropriate department within ITS.

How to request this service: 978 837-3500 (x3500) or AskIT@Merrimack.edu

Restrictions: ITS will provide best effort on any employee-owned equipment purchased outside of the ITS department.